General Questions - The Cards2do System |
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Could someone tell that the card came from Cards2do?
We post only top quality cards.
Your message is neatly handwritten inside the card and the address is
neatly written on the envelope.
The card is posted with a standard 1st Class stamp (no franking machine).
Our logo does not appear anywhere on the card or envelope.
No advertising material is included whatsoever.
We feel that all these things give our cards a unique personal touch.
You could take personalisation a step further and add a professionally
printed photo for only 50p! Simply upload a photo to your
Cards2do online album (click "Add Photos") and add it to a new or existing card.
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What happens if postal costs change?
Our great prices will remain the same through the upcoming increases in postal charges.
This will mean that you are saving even more money by choosing Cards2do!
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How far ahead can I order cards?
Our current system allows you to order cards up to a year ahead. Each year,
we will send you a reminder asking if you wish to refresh all of your cards
for the upcoming year. This allows you to choose new cards for everyone
without having to re-enter all their details, saving you even
more time! You can of course add, remove, edit or pay for your cards at
any time throughout the year.
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Is it possible to cancel a card?
Firstly, visit your account overview by clicking "See My Cards" in the left-hand
navigation bar. If you have not completed checkout for your the card, you will
see the delete button next to
it. Clicking on it will remove the card and date from your account.
If the card has been paid for, the delete button will not be available. For
security reasons, once you have paid for a card any vouchers you added cannot
be changed, and the card itself cannot be removed. We obviously make exceptions
in the case of bereavement. Please Contact Us to
let us know if this is the case.
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Do you post overseas?
We currently post only to destinations within the United Kingdom. We will
be offering Cards2do Worldwide in the near future.
We do welcome orders from overseas, which offer huge savings to UK ex-patriots
needing to send greetings cards to friends and family by avoiding
international postage charges.
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Will you remind me next year?
Yes. Each year, on the date you created your account, we will e-mail you to
remind you to refresh the orders we have posted. This gives you the chance to
select a new card each year for each person without having to type in all their
details again. You can of course add, remove, edit or pay for your cards
at any time.
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How far ahead do you post the cards?
The absolute bare minimum time allowed for a card is two working days plus a weekend.
But is typically three working days. We leave an extra buffer around christmas
due to the huge backlog which the Post Office experience at this time.
The postal service is beyond our control, but we get organised to ensure we
don't let you down. For this reason we set a deadline for payment on the cards.
You must have paid for the card at the latest 10 days
before the birthday.
The great thing about our system is that you can get organised all at once so you
don't need to leave it to the last minute and you can relax safe in the knowledge
that all is taken care of.
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Security and Privacy - Your Personal Details |
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How can I be sure my personal details are secure?
Cards2do.co.uk employs many security measures to protect your personal data:
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We do not share your details with any third parties. Information you
share is strictly between us, and us alone.
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We fully conform to the eight principles of good information handling set out in
the Data Protection Act 1998.
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Your data is stored on a secure database in a £15 million datacentre.
The servers are protected both electronically and physically for maximum security.
- In the bottom right hand corner of your screen (for Internet Explorer), you
will see a padlock symbol. This tells you that all data sent between your computer
and our server is encrypted using high-strength Secure Socket Layer encryption.
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We are certified by GeoTrust, providers of Secure Socket Layer certification,
reassuring you of our identity and that all your data is encrypted to
exacting standards. You can click on GeoTrust's Seal at any point to display
our verification details from their server.
For more information on how we handle your information please read our
Privacy Policy or Contact Us
with further questions.
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What happens to my card details?
Cards2do.co.uk does not process your card payments or have access to your
payment details. Instead, when you go through our checkout, you are
automatically redirected to www.paypal.com.
PayPal are
the global leaders in online payments and process over 180 million online
transactions each year. We chose PayPal because they offered the maximum
security for you. They employ military strength encryption and
are highly trusted worldwide.
Many people who are familiar with eBay® will have a PayPal account, this means
paying for your Cards2do cards is very fast! But not being signed up to PayPal
is no problem whatsoever! You simply enter the appropriate payment details into
Paypal and you can proceed paying for your cards just as easily!
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Payments - General Questions |
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What methods of payment are accepted?
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What is PayPal and why do you use them?
PayPal are the global leaders in online payments and process over
180 million online transactions each year. We chose PayPal to process our
payments because they offered the maximum security for you. They employ
military strength encryption and are highly trusted worldwide.
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What if I don't have a PayPal account?
You can pay for your cards just as easily without a PayPal account.
To pay for your cards without a PayPal account:
Login to your Cards2do account as usual.
Click on "Pay For My Cards" in the left-hand menu.
You will see a summary of any unpaid cards and the total amount highlighted
at the bottom. Click "Make Secure Payment"
Look half way down the page for "If you do not currently have a PayPal account Click Here"
Simply enter your card details and follow PayPal's instructions.
When your payment is complete you will be returned to Cards2do.co.uk.
Soon after the transaction you will recieve an e-mail letting you know that the
payment was sucessful. The cards will appear as Paid in your account, showing this icon:
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What if I do have a PayPal account?
Use your current PayPal account to make paying for your cards even easier!
To pay for your cards using your PayPal account:
Login to your Cards2do account as usual.
Click on "Pay For My Cards" in the left-hand menu.
You will see a summary of any unpaid cards and the total amount highlighted
at the bottom. Click "Make Secure Payment"
Enter your PayPal account e-mail and password and Login securely.
Simply follow PayPal's instructions to make the payment.
When your payment is complete you will be returned to Cards2do.co.uk.
Soon after the transaction you will recieve an e-mail letting you know that the
payment was sucessful. The cards will appear as Paid in your account, showing this icon:
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